Digital Care Support Officer

Job description

Contract Terms

Starting salary: SC5 (£31,524 – £32,931)
Hours per week: 36 per week
Contract type: FTC, 12 Months
Closing date: 24th November 2024

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

We are looking for Digital Care Support Officers to work within the Connected Care Service. The Digital Care Support Officer is expected to provide a range of excellent administrative & financial support for the Connected Care Service, to enable the service to expand and promote people’s health, safety and independence. To liaise with service users, their families and care and health professionals to make appointments, process incoming referrals, provide updates and answer appropriate queries and ensuring that all supporting aspects of the end-to-end process are undertaken effectively so that service users can receive the service in a timely and effective manner. The working pattern for this role is Monday to Friday 9am to 5pm.

About the Team

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additionally it provides a mobile response service if there is an emergency in the residents home and installs assistive technology devices.

About You

The candidate we are looking for should have experience of working in an admin or similar role and have experience of finance processes. Additionally, they should be computer literate and have sound knowledge and experience of working on Liquid Logic, SAP and Office 365 particularly Excel. The Candidate should have excellent customer service and organisational skills.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk