Service Manager

Job description

Contract Terms

Contract Type: Full -Time, 1 Year FTC
Salary: PO4 £47,532 – £50,574 per annum
Interview: w/c 27th January 2025
Closing Date: Sunday 12th January 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

This is an exciting opportunity to lead the Council’s resource centre for single people affected by homelessness in Haringey. 

Mulberry Junction comprises of a small multi-disciplinary team working to deliver a co-produced and psychologically informed support service to prevent and tackle homelessness. This role will be varied, community facing, fast paced and outcomes focused.

As Service Manager you will work with the Deputy Manager and other operational managers to co-produce the service with guests and staff to provide a safe, welcoming, and engaging environment for all. You will oversee recruitment, team development and learning opportunities to capacity build. You will empower our guests, staff and partners to work collaboratively, fostering good relations between those accessing service at the service and working in the local area.  

You will insightfully represent your service in various meetings, project groups and initiatives working in the borough, embedding the service within the local multi-disciplinary homelessness partnership.

About you

With experience managing relevant homelessness services you will be responsible for managing this key service for adults at risk of homelessness and rough sleeping in the borough alongside the Rough Sleeping Task Force and our Housing Needs Team.  You will:

• Possess experience of staff management, development and support
• Have experience delivering and managing a Psychologically and Trauma Informed Environment
• Feel confident overseeing the Health and Safety of staff, guests and co-located teams including managing building compliance
• Be confident in your ability to deliver a quality and innovative service
• Be solution focused and motivated to tackle the causes and effects of homelessness with a personalised, collaborative and dynamic approach
• Feel confident working in partnership with a range of internal and external partners

We are particularly interested in hearing from people with personal experience of homelessness, mental health, substance use or criminal justice services and from Black and Minoritised Ethnic communities. We recognise that the LGBTQI+ communities are over-represented in homelessness services and underrepresented in the work force. We strongly encourage applications from these communities. We also welcome candidates who  speak Romanian or Polish, to support the communities accessing our services.

Working for Haringey

We value passion and commitment over professional experience and encourage applicants to consider the transferable skills they have learnt in all areas of their lives.

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk