Income Recovery Officer

Job description

Contract terms

Starting salary: PO1 (£38,934 – £40,755)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (24 months from start date)
Closing date: Sunday, 23nd March 2025 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

The Corporate Debt Team specialises in recovering sundry debts across a varied ledger. Over recent years, the team has demonstrated solid and hard-earned progress, bolstered by innovative activities. There is a strong sense of collective ownership and responsibility within the team. The service remains ambitious, striving to improve further and continue building effective relationships with its customers and partners.
Our Corporate Debt Team requires an experienced and highly skilled Income Recovery Officer to assist in the collection of debt of outstanding payments for adult social care services. The role involves working closely with service users, their representatives, and various internal teams to ensure timely and effective recovery of sundry debt while adhering to relevant regulations and maintaining a person-centred approach. The role demands an empathetic and holistic approach to debt recovery, considering the vulnerability of the Haringey Social Care client base. Responsibilities include proactively pursuing debts through telephone or written communication and/or legal action, ensuring objectives and targets are met within designated timeframes, and providing advice and guidance to internal and external services on debt management.

About the team

Our team of Income Recovery Officers is a dynamic and diverse group of professionals dedicated to financial recovery and customer service excellence. We pride ourselves on our collaborative approach to problem-solving and our commitment to achieving outstanding results for our organisation. With diverse expertise, our team brings together a range of backgrounds and experiences, allowing us to tackle challenges from multiple perspectives. We believe in the power of teamwork and actively support each other to achieve our common goals. In a fast-paced environment, we thrive on adaptability and are always ready to take on new challenges. Upholding the highest standards of professionalism, we prioritise integrity, respect, and ethical conduct in all our interactions. We also encourage innovative thinking and creative solutions to drive continuous improvement in our income recovery processes. If you are looking to be part of a diverse and collaborative team that values teamwork, innovation, and excellence, we invite you to apply and contribute to our success in income recovery.

About you

The ideal candidate should have experience in income recovery, debt collection, or credit control, preferably within a social care or local government environment. Strong understanding of financial assessment processes, care charges, and relevant legislation (e.g., the Care Act 2014). Excellent negotiation, communication, and customer service skills. Ability to handle sensitive information and complex cases with discretion and empathy. Strong organisational skills and the ability to manage a high-volume workload efficiently. Proficiency in SAP and standard office software (e.g., Excel, Word).
Desirable experience in working with vulnerable adults or knowledge of social care systems. Familiarity with legal recovery processes and enforcement actions.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. 

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk