Travel Assistance Operations Manager

Job description

Contract Terms

Grade: PO4
Salary: £49,056 – £52,194 per annum
Contract Type: Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 9th November 2025
Interview Date: Week commencing 17th November 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

This is your chance to lead a service that directly improves the lives of children and families across Haringey. As SEND Travel Assistance Operations Manager, you’ll take ownership of the day-to-day delivery of our Home to School travel assistance offer—from vehicle transportation (buses and taxis) to Independent Travel Training and Travel Buddies.
But this isn’t just about logistics. It’s about shaping how we deliver safe, and inclusive journeys for children and young people within the London Borough of Haringey. You’ll have the scope to redesign processes, influence policy, and embed a culture of excellence that puts children at the heart of everything we do.
You’ll lead a multidisciplinary team, manage contracts and compliance, and ensure our service is high-quality, cost-effective, and responsive to the needs of our community.

About the Team

The SEND Travel Assistance Team is a passionate, collaborative group committed to delivering exceptional travel support to Haringey’s most vulnerable residents. Our team includes Passenger Attendant Managers, Travel Training Coordinators, and Contract Compliance Officers, all working together to ensure every journey is safe, respectful, and tailored to individual needs.
We work closely with families, schools, and service providers to build trust and deliver solutions that truly make a difference.

About You

We’re seeking a strategic thinker and hands-on leader with a proven track record of managing large teams within transport or operational environments. You’ll bring deep knowledge of School Transport Regulations and safeguarding practices, alongside a proactive approach to risk management, service improvement, and stakeholder engagement. Your ability to lead with purpose and drive meaningful change will be key to delivering high-quality, inclusive services that meet the needs of our community.
Strong communication skills and the ability to build trusted relationships across diverse groups are essential. You’ll be passionate about inclusion, innovation, and delivering outstanding public service. Experience in public procurement, managing service level agreements, and handling complex complaints or Freedom of Information (FOI) requests will be highly valued, as will your commitment to continuous improvement and collaborative working.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please email resourcinghub@haringey.gov.uk.