Team Manager (HRS)

Job description

Contract Terms

Starting salary: PO3 (£45,750 – £49,056)
Contract type: Permanent
Hours per week: 36 per week, On site
Closing date: 06th September 2026
Interviews: Week Commencing 14th September 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents

About the Role

We are looking for an experienced and motivated Team Manager to lead the delivery of responsive repairs across our housing portfolio. This is a key leadership role responsible for ensuring repairs are delivered safely, efficiently, and in line with service standards, legislative requirements, and customer expectations.

Reporting to the Operations Manager, you will oversee a specialist repairs team, manage contractor performance, and play a pivotal role in driving service improvement and transformation. You will use technology, performance data, and customer feedback to enhance service delivery while ensuring value for money and compliance with our landlord responsibilities.

This role offers the opportunity to make a tangible difference to residents by leading a service that is customer-focused, responsive, and committed to continuous improvement.

About the Team

The Responsive Repairs Service forms part of Housing Services & Building Safety and works collaboratively with operatives, contractors, coordinators, customer service teams, housing management colleagues, and senior leaders to provide an effective repairs service to residents.

The team manages a mobile workforce and is responsible for ensuring repairs are scheduled, completed, and monitored effectively. Working within a culture of continuous improvement, the team focuses on delivering excellent customer outcomes, maintaining compliance, and achieving operational efficiency.

As Team Manager, you will lead a team of up to 15 staff and work closely with contractors and stakeholders across the organisation to drive performance and deliver high-quality repairs services.

About You

We’re looking for a collaborative and customer-focused leader who has experience managing repairs and maintenance services and can inspire teams to achieve high standards of performance. 

You will be confident in managing operational performance, using data to support decision-making, and building strong relationships with colleagues, contractors, and residents. You will bring energy, resilience and a commitment to delivering excellent customer service while embracing change and continuous improvement.

You will bring:

• Experience working within a repairs and maintenance environment.
• Experience of dynamic scheduling systems and system-generated appointment management.
• Strong leadership and people management skills with experience leading operational teams.
• Excellent communication and interpersonal skills with the ability to engage effectively with residents, colleagues, contractors, and stakeholders.
• Strong organisational skills with the ability to plan, prioritise, and manage competing demands.
• Ability to monitor performance, manage contractors, and drive service improvements. 
• Strong customer focus and commitment to delivering high levels of satisfaction.
• Ability to build effective working relationships across teams and organisational boundaries
• Good IT skills and confidence using operational systems and performance reporting tools.
• Knowledge of local authority housing services and social housing repairs operations.
• Experience gathering, analysing, and interpreting information from a range of sources to support decision-making and service improvement.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk.