Income Management Manager

Job description

Contract Terms

Contract Type: Full -Time, 12 Month FTC
Salary: PO6 £54,267 – £57,402 per annum
Interview: w/c 26th January 2026
Closing Date: Sunday 11th January 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

This is a senior lead role managing up to 5 teams across various tenure types. The Income management service has been through a period of growth embracing changes to systems, resources and teams. We currently have a contract with a third-party provider to help manage our arrears caseloads and there is a strong emphasis on performance. The role requires good working knowledge of housing rental income and arrears management across various tenures and collaboration with key internal and external stakeholders with a keen eye on customer focus.  The Income Management service is responsible for the collection of all housing related income streams across various tenures. We have been on an improvement journey over the past few years and have made significant progress.
There are three key arms of the service; Income Management, Housing Income Maximisation and Rent Accounts. Metered heat billing and collection has been introduced and this role sits within the Income Management team and reports directly into the Head of Income Management.

About you

• You will be a proactive, well organised and a great communicator ensuring the council is delivering against its priorities in income management and tenancy sustainment.
• You will be a dynamic and experienced people manager who can demonstrate collaborative working, managing change and delivering positive outcomes.
• You will be aware of upcoming Ofgem’s regulations in relation to heat networks and be experienced in contract management.
• Have the ability to write reports presenting realistic options for consideration to senior management
• Have experience of working in a challenging performance management culture and achieving results
• Work at pace and deliver on priorities set by the head of income management
• Have detailed housing, welfare benefits knowledge to maximise incomes
• Be willing to attend our offices 3 days per week

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may end be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of you application please contact ResourcingHub@haringey.gov.uk