Housing Needs Officer

Job description

Contract terms

Starting salary: PO2 (£42,771 – £45,750)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (until 4th July 2027)
Closing date: Sunday, 15th February 2026 at 23:59
Expected interview date: W/C 2nd March 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

As a Housing Needs Officer, you’ll provide high‑quality advice and support to households in housing need, focusing on preventing and relieving homelessness. You’ll manage a varied caseload, carry out assessments in line with legislation, develop personalised housing plans, and work creatively with customers, landlords, and partners to secure positive outcomes. Your work will play a key role in supporting residents to access sustainable housing options.

About the team

You’ll join the Housing Demand Service within Adults, Health and Housing, working alongside experienced colleagues committed to reducing homelessness across the borough. The team works collaboratively with landlords, supported housing providers, statutory services, and community organisations to deliver effective housing solutions and ensure a joined‑up approach for residents.

About you

You’ll bring strong customer‑focused skills, the ability to build trust, and confidence in giving clear housing advice. You’re organised, empathetic, and able to manage complex cases while working under pressure. Awareness of welfare benefits and housing legislation is essential, along with good communication skills, problem‑solving abilities, and a positive, adaptable approach to supporting people in challenging situations.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk