Head of Community and Resident Engagement

Job description

Contract terms

Starting salary: HC1 (£70,854 – £81,621)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 24th August 2025 at 23:59
Expected interview date: W/c 8th September 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

This role is central to ensuring that a diverse and representative group of residents can provide meaningful feedback through established meetings and digital engagement channels. Working within the Community and Resident Engagement Service, the postholder will empower residents to monitor, scrutinise, and influence the delivery of services—capturing lived experience and driving improvements where they matter most. Strong influencing and negotiation skills are essential to building partnerships and networks that support better outcomes for residents. The role also plays a key part in ensuring that policies and strategies reflect resident perspectives and will oversee the commissioning of deep-dive reviews into specific service areas to support transparency and informed decision-making.

About the team

The Housing Service is a large and dynamic directorate responsible for delivering a broad range of functions, including asset investment, repairs and maintenance, compliance and building safety, housing management, income collection, and addressing housing demand and homelessness. Operating within a regulated environment, the service is now subject to oversight by both the Regulator of Social Housing and the Building Safety Regulator, requiring full alignment with consumer standards and compliance frameworks. The directorate is comprised of over 750 staff and operatives, and works in close partnership with a network of contractors and suppliers to provide safe, responsive, and high-quality housing services to our residents.

About you

You are a confident and strategic leader with a passion for resident empowerment and service excellence. You have the ability to build resident capacity and harness community voices to influence the scrutiny, monitoring, and continuous improvement of housing services. Your leadership and coaching skills enable you to foster a high-performing team culture that upholds professional standards across the community. With a sharp eye for planning and scheduling governance and engagement structures, you help drive quality across repairs, maintenance, estates, tenancies, and stock investment. Above all, you place resident safety at the heart of everything you do. As part of the senior management team, you bring vision, credibility, and a commitment to shaping service delivery that truly reflects the needs and experiences of our residents.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk