Financial Support Team Officer

Job description

Contract Terms

Starting salary: PO1 (£40,182 – £42,060)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Working Hours: Full time, 36 hours per week
Contract type: FTC – 2 Years
Closing date: 31st May 2026
Interviews: w/c 15th June 2026 (TBC) 

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

As a Financial Support Team Officer, you will play a vital role in supporting residents to improve their financial resilience and move towards greater independence. Working directly with individuals and families, you will provide practical advice, guidance and tailored interventions to help maximise income, reduce financial hardship, and address wider challenges impacting wellbeing.

You will engage residents through a mix of face-to-face appointments in community settings (such as libraries and resource centres) and telephone-based support.   Delivering a responsive and accessible service. The role requires you to assess needs holistically, identify barriers, and provide solution-focused support using a strengths-based approach.

A core part of the role is making effective use of signposting and warm referrals, actively connecting residents with internal services and external partners to ensure they receive the right support at the right time. You will manage a varied caseload, supporting residents with differing levels of need – from those requiring more intensive interventions to those progressing towards self-reliance. 

About the Team

The Financial Support Team sits within Revenues, Benefits and Debt and is dedicated to delivering high-quality, resident-focused services that improve financial wellbeing across the borough.  The team works closely with a wide range of internal services – including Housing, Welfare, Customer Services, and Libraries – as well as external partners such as the voluntary and community sector, to ensure a joined-up and holistic approach to support. 

About You

We are looking for a motivated, organised, and compassionate individual who is passionate about supporting residents to improve their financial wellbeing and achieve greater independence.

You will bring:
•    Experience working in a frontline, customer-facing or advice role, ideally within a local authority, housing, welfare or voluntary sector setting
•    A strong understanding of financial inclusion, welfare support or income maximisation approaches
•    The ability to manage a caseload effectively, prioritising work and delivering timely, high-quality outcomes in a fast-paced environment
•    Experience of providing holistic, strengths-based support, considering the wider needs and circumstances of individuals and families  
•    Excellent communication and interpersonal skills, with the ability to build trust and engage residents empathetically both face-to-face and over the phone
•    Confidence in assessing needs, identifying barriers, and delivering practical, solution-focused interventions, including effective signposting and partnership working
•    Strong IT and administrative skills, with the ability to maintain accurate records and use systems to support case management and performance tracking  

You will also be someone who thrives in a collaborative environment, can respond calmly to challenging situations, and is committed to delivering inclusive, resident-centred services that make a real difference.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact ResourcingHub@haringey.gov.uk