Disrepair Caseworker

Job description

Contract terms

Starting salary: PO4 (£47,532 – £50,574)
Work location: Home & Neighbourhood Office Broadwater Farm, Adams Road, London, N17 6HG
Hours per week: 36 per week
Contract type: Fixed term contract (6 months from start date, with possibility of extension)
Closing date: Sunday, 27th July 2025 at 23:59
Expected interview date: 6th August 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

You will play a key role in ensuring compliance with the Landlord’s obligations under the Housing Conditions Protocol, acting as the primary point of contact with opposing solicitors. Responsibilities include providing disclosure, arranging expert inspections, drafting the Landlord’s Response to claims, and negotiating settlements of damages and costs. In addition, you will liaise closely with the surveying team to ensure repair works are completed within agreed deadlines, while maintaining accurate records and contributing regularly to the team’s reporting processes. A strong understanding of the legal merits of disrepair claims is essential, as you’ll be expected to assess cases effectively, adhere to Protocol timelines, and deliver timely, cost-efficient resolutions

About the team

Our Disrepair team is a highly skilled and professional group, actively engaged in a transformative project that will permanently enhance the Council’s service capabilities in this area. Comprising administrators, surveyors, caseworkers, and co-ordinators, the team covers both case management and repairs. With a strong emphasis on problem solving, adaptability, and delivering results, they work collaboratively every day, drawing on individual strengths to tackle complex issues. The nature of the work requires innovation and creativity, with a wide range of tasks undertaken both independently and as part of a larger strategic effort to resolve claims effectively and efficiently

About you

We are looking for tenacious, organised, and hardworking individuals with a solid understanding of the legal merits of disrepair claims and housing repairs operations. Ideal candidates will have proven success in previous Disrepair teams, bringing the necessary skills and expertise to integrate seamlessly under the guidance of the Senior Disrepair Manager. Strong communication abilities, a solution-focused mindset, and a proactive work ethic are essential, along with a willingness to take direction with enthusiasm as part of a wider project to build a future-ready service. Proficiency in Microsoft Office and repairs systems/databases is also required to carry out this role effectively

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk