Service Improvement Manager

Job description

Contract Terms

Grade: PO5
Salary: £50,574 – £53,607 per annum
Contract Type: Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 27th July 2025
Interview Date: Week commencing 4th August 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all our residents.

About the Role

The role will oversee the management of the Ombudsman process within our repairs service and take responsibility for preparing learning from complaints briefings that will be shared across the service. Leading on service improvement with key stakeholders to ensure that we are providing a high quality service for our customers.

About the Team

The Responsive Repairs team is dedicated to exceeding performance expectations to ensure our customers receive the best possible experience. We foster a strong team spirit built on trust, a shared vision, and a clear sense of purpose. Together, we work hard, share laughter, and learn from one another every day. We prioritise developing potential, celebrating successes, and encouraging involvement at all levels. Ideas are welcomed, shared, and transformed into actionable outcomes, creating a dynamic and engaging workplace.

About You

We are looking for an enthusiastic individual with a positive attitude who is eager to join our team and help deliver exceptional services to customers across Haringey. While experience in responsive repairs is a must, a background in complaints and knowledge of the Ombudsman framework is essential. Applicants should review the job description in full before applying.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk