Concierge Project Manager

Job description

Contract terms

Starting salary: PO4 (£49,056 – £52,194)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (Till 30th September 2026)
Closing date: Sunday, 31st August 2025 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

As Concierge Project Manager, you’ll lead the design and implementation of a resident-focused service delivery model across our estates. Your mission is to ensure that each site’s Concierge Service is tailored to meet the unique needs and expectations of its community.

You’ll work collaboratively with residents, listening closely to their feedback and incorporating their insights into every stage of service development. From concept to execution, you’ll champion a responsive, high-quality concierge experience that enhances daily life and fosters a sense of belonging.

About the team

The Concierge Service is part of the wider Estates & Neighbourhoods Team, a multidisciplinary group responsible for maintaining and enhancing the quality of life across our estates. This includes cleaning and caretaking, grounds maintenance, waste management, estate parking, and pest control.

The Concierge Service itself is structured across three geographical areas, led by three dedicated Managers and supported by approximately 60 skilled officers. Together, they provide a consistent and visible presence across our communities.

While the service has remained largely unchanged since its introduction in the late 1990s, the team is now entering an exciting phase of transformation—ready to reimagine how concierge support can better serve residents in today’s evolving neighbourhoods.

About you

You’re a confident self-starter with the ability to manage a complex and varied workload independently. Balancing strategic thinking with hands-on delivery, you thrive in dynamic environments where priorities shift, and solutions need to be tailored.

Your communication skills are second to none—you’re just as comfortable engaging with senior colleagues and councillors as you are listening to residents and collaborating with frontline staff. You know how to adapt your approach to suit your audience, building trust and clarity at every level.