Customer Service Advisor

Job description

Contract Terms

Starting salary: Pay Grade SC6, (£35,520 – £36,585)
Work Location: Wood Green Library  
Hours per week: 36 hours per week
Contract type: Full-time, FTC until 31 March 2027
Closing date: Sunday 7th December 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

We are looking to appoint an enthusiastic and experienced customer service officer on a full-time basis for our busy service centre based in Wood Green Library although the location is subject to change within the Haringey buildings. This is a fixed term role to cover vacant positions up to 31st March 2027.

You will operate across the core activities of the service managing contacts from residents in our face-to-face centre although you may be required to help with contacts received by telephone, email, and webchat or through social media activity, using appropriate IT systems to log, action and respond. Other responsibilities will include:

•    Contribute to the provision of high quality, professional customer facing services.
•    Demonstrate flexibility and adaptability in the drive towards change and the improvement of processes.
•    Assist customers in a way that reflects Haringey’s Values, Principals and Pledges.

The role encompasses:
•    Accuracy
•    High emotional intelligence
•    Kindness and respect of residents

About the Team

The Customer Services team at Haringey Council is the first point of contact for residents, businesses, and visitors, providing support across a wide range of services including housing, Council Tax, benefits, parking, and environmental issues. We are dedicated to delivering excellent customer care through face-to-face, online, and telephone channels, ensuring that every enquiry is handled with professionalism, empathy, and efficiency.

About You

We’re looking for individuals with extensive customer services experience who will enjoy supporting our customers all day, every day.  You will be required to personally handle all aspects of customer enquiries, supporting clients empathetically in sensitive situations.

•    Communication (Email, Telephone, Face to Face, business workflow systems)
•    Strong contact centre or face-face customer service experience with the ability to multitask
•    Prior local government experience 
•    A hands-on approach to work related matters
•    Ability to operate well under pressure and within a result orientated/ target-driven environment 
•    Plan, organise and prioritise your workloads to meet agreed business service levels.

Although this position is based in Wood Green, flexibility and adaptability are a must as the role will be based across the whole of customer services and you may be expected to move to other services or locations (including other face to face centres) in line with business requirements.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk