Renters Rights Enforcement Officer

Job description

Contract Terms

Starting salary: PO4 (£50,676 – £53,919)
Work Location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week, hybrid
Contract type: Permanent
Closing date: Rolling advert  

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We will be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels, revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our best for all our residents.

About the Role

The Renters’ Rights Act 2025 introduces significant changes to the enforcement landscape for private rental properties in England. Local Authorities now have a duty to enforce landlord legislation in their areas, which includes investigating, fining and prosecuting landlords and agents who fail to meet their obligations. This expansion of local authority powers is expected to enhance enforcement of tenants’ rights and address issues such as illegal eviction and harassment. The act also introduces new offences and penalties for landlords, aiming to ensure compliance and protect tenants’ rights. 

This role requires someone to lead and support the council’s statutory duties arising from the Renters’ Rights Act 2025, including enhanced investigatory powers, enforcement of the new tenancy regime, illegal eviction and harassment, and preparation for the PRS Database and Ombudsman reforms. The postholder ensures tenants receive improved security, fair treatment, and protection from unlawful eviction, while supporting landlords to meet new legal obligations.

The role will sit in the Council’s private sector housing team part of the Council’s Regulatory Service provision. The role will have close working relationships with the Council homelessness prevention teams and will be benefit from co-location and strong partnership working with internal and external organisations.

About the Team

The private sector housing team is a busy, dynamic team of officers undertaking a range of roles including licensing processing, compliance, and enforcement. The team are responsible for providing safe, secure, and sustainable homes for private sector tenants. The team are responsible for delivery three property licensing schemes ensuring compliance with licensing legislation. Officers are also responsible for investigating non-compliance and taking appropriate intervention or enforcement action when landlords/agents are found to be in breach of legislation and who fail to comply voluntarily with their roles and responsibilities. 

About You

This role would be suited to anyone who has a background in tenancy law and or housing enforcement and who is enthusiastic to learn a new set of skills and or knowledge base. The role requires an individual who can build and maintain positive working relationships with tenants, colleagues, and external agencies. Who can apply tact, diplomacy, awareness and has good verbal and written communication skills. The ability to exercise judgment, sensitivity, and discretion when managing cases and have a flexible approach to case work is essential.

The candidate must have:
• Diploma/degree in a relevant subject such as MSc/BSc/Diploma in Environmental Health or equivalent qualification Enforcement-related qualification, including CIH Housing Qualification at Level 2 and upward, or be able to demonstrate equivalent knowledge, skills, and proven experience in housing management.
• A desire to acquire new skills and knowledge.
• Experience of managing a complex caseload and working on own initiative within defined parameters to achieve suitable outcomes.
• Good knowledge of the work practices, processes, and procedures (including legal and regulatory requirements and the risks of non-compliance) relevant to own area of work.
• Experience of collaborating with colleagues, external partners, other public sector agencies, and the voluntary sector to resolve cases.
• Ability to persuade and influence individuals to gain their co-operation and compliance, including using tact and professionalism to diffuse confrontational situations.
• Diploma/degree in a relevant subject including CIH Housing Qualification at Level 2 and upward, or be able to demonstrate equivalent knowledge, skills, and proven experience in housing management.
• Good working knowledge of the processes, procedures and policies relating to tenancy enforcement.
• Use effective interpersonal skills to develop solutions to complex or contentious problems where there are a range of options, and the information is unclear or conflicting.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk.