Passenger Attendant

Job description

Contract Terms

Grade: SC3
Salary: £28,521 – £28,929 per annum (Pro Rata)
Contract Type: Part Time – Term Time, 17.5 Hours per week
Interview: Sunday 8th June 2025
Closing Date: Week commencing 16th June 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

Do you find fulfillment in helping others and want to make a tangible difference in your community?
In this fulfilling role, you’ll be the friendly face who ensures our residents travel safely and comfortably. Operating the wheelchair lifts and making sure everyone is secure will be a key part of what you do, and you’re eager to learn and master these skills with the comprehensive training provided.

Here’s what you’ll be doing:

• Providing a warm and welcoming presence to passengers during their journeys.
• Safely and competently operating wheelchair lifts and securing wheelchairs within our vehicles, adhering to the highest safety standards (full training provided, and you’re ready to learn!).
• Assisting passengers with boarding and alighting, offering physical support and guidance as needed – something that feels really important to you.
• Ensuring passengers are comfortable and feel secure throughout their journey.
• Maintaining a clean and tidy vehicle environment – a welcoming space for everyone.
• Communicating effectively and respectfully with passengers, their families, and colleagues. You value clear and friendly interactions.
• Being a friendly and supportive point of contact, addressing passenger queries and concerns with empathy.
• Adhering to all Haringey Council policies and procedures.

About the Team

• SEND Transport Manager – Aye aye Captain!
• Travel Assistance Operations Manager – Making sure the ship doesn’t sink or capsize
  Passenger Attendant Team Manager – Smile in chief and reminding everyone to chillax.
• Contract Compliance Manager – making sure our providers do what they are supposed to
  SEND Travel Assistance Options Manager – Making sure the families that need help get it from their application.
• Independent Travel Trainer – I help young people gain their independence by going where they want to.
• Transport Liaisons Officer – Supporting the business operations and getting things done.

About You

Here’s what I’m looking for in you:

• A genuine passion for helping others and a commitment to providing excellent passenger care.
• Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
• A responsible and reliable attitude, with a strong focus on safety.
• The ability to operate wheelchair lifts and secure wheelchairs safely and effectively (full training will be provided – You’re excited to learn this!).
• Patience, empathy, and a calm demeanour in potentially challenging situations.
• A proactive approach and the ability to use your initiative.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of you application please contact ResourcingHub@haringey.gov.uk