Parking Process Case Officer

Job description

Contract Terms

Contract Type: Full -Time, Permanent
Salary: SO1 £37,068 – £38,058 per annum
Interview: w/c 28th June 2025
Closing Date: Sunday 13th June 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

The Parking Process Case Officer will be responsible for investigating and responding to informal and statutory representations and appeals received in relation to parking enforcement and subsequent recovery action. The post holder will need to ensure that all correspondence that is received is responded to within the relevant timeframe.

About you

You will need experience in dealing with complex written enquiries from the public, including drafting customer focused responses, gathering information from various sources, complying with legislation, operations procedures and guidelines. You will need to be an excellent communicator, comfortable communicating in a wide variety of ways with customers, and other council officers and external organisations.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may end be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of you application please contact ResourcingHub@haringey.gov.uk