Leasehold Service Charge Manager

Job description

Contract Terms

Grade: PO3
Salary: £45,750 – £49,056 per annum
Contract Type: Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 14th September 2025
Interview Date: Thursday 25th September 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

The role of the Leasehold Service Charge Manager is crucial in ensuring that annual service charges are calculated accurately and comply with legislation. This involves ensuring that all relevant documentation supports the service charges. Additionally, the manager is responsible for providing exceptional customer service to leaseholders, particularly when explaining service charges and handling any disputes that may arise. This requires excellent communication skills and the ability to resolve conflicts effectively, the Leasehold Service Charge Manager plays a vital role in maintaining transparency and fairness in the management of service charges.
Furthermore, the incumbent will be integral to the Project Team, contributing to the implementation of the Service Charge module in NEC (Northgate), highlighting their role’s broader impact on the organisation’s strategic initiatives.

About the Team

As a vital member of the Homeownership Team, the Service Charge Manager holds a key role with direct responsibility for overseeing the line management of four Service Charge Officers. In this capacity, they play a crucial part in the effective coordination and supervision of the team, ensuring the seamless execution of duties related to service charge management. This managerial role encompasses the guidance, support, and leadership necessary to uphold operational excellence within the team, contributing to the overall success of the organisation’s homeownership initiatives.

About You

We are in search of a candidate who embodies the qualities of a customer-focused service charge specialist with a proven track record in residential leasehold management. The ideal candidate will excel in key areas, including delivering exemplary front-line services, demonstrating proficiency in service charge calculation and invoicing processes, and showcasing valuable experience in dealing with and resolving disputes. We are seeking an individual who not only possesses expertise in these critical aspects but also demonstrates a commitment to prioritising customer needs. The desired candidate will play a pivotal role in enhancing customer satisfaction and contributing to the overall efficiency of residential leasehold management.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  
Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk