Housing Register Team Manager

Job description

Contract terms

Starting salary: PO5 (£52,194 – £55,323)
Work location: Alexandra house, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (12 months from start date)
Closing date: Sunday, 19th July 2026 at 23:59
Expected interview date: 30th July 2026

If you are intending on going for a secondment opportunity, please insure you have notified your line manager/head of service to seek approval

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We’re recruiting a Housing Register Team Manager to lead a high-performing team within Housing Demand. You’ll ensure the council meets its statutory duties under Part VI of the Housing Act 1996, overseeing the accurate and timely assessment of housing applications while delivering a resident-focused, “right first time” service. You’ll drive performance, manage complex casework, and lead on service improvements—working closely with internal teams, legal services and external partners to enhance outcomes, reduce complaints, and continuously improve service delivery.

About the team

You’ll lead a dedicated Housing Register team responsible for assessing applications, maintaining data quality, and supporting residents through the allocations process. The service is fast-paced, collaborative and focused on delivering fair and transparent access to housing. As Team Manager, you’ll coach and develop staff, embed strong performance management, and build effective partnerships across the council—creating a culture of accountability, innovation and continuous improvement.

About you

You’re an experienced housing professional with strong technical knowledge of housing legislation, allocations and case law, and a proven track record of managing complex casework and making sound decisions. You bring experience leading and motivating teams, with strong performance management, communication, and stakeholder engagement skills. You’re confident influencing, negotiating and building partnerships, while maintaining high standards of compliance and service delivery. Organised and proactive, you can manage projects, analyse performance, and implement service improvements that enhance customer experience and deliver value for money in a challenging and fast-paced environment.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk