Housing Needs Officer

Job description

Contract Terms

Starting salary: PO3 (£45,750 – £49,056)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: Full-time, 36 per week
Contract type: Permanent
Closing date: Sunday, 17th May 2026 at 23:59
Expected interview date: W/C 25th May 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

As a Housing Needs Officer, you’ll play a vital role in supporting households experiencing housing difficulties, with a strong focus on the prevention and relief of homelessness. You’ll manage a diverse caseload, undertaking statutory assessments in line with current housing legislation (including the Renters Rights Act) and developing personalised housing plans tailored to individual circumstances.

Working creatively and collaboratively, you’ll engage with residents, landlords and partner agencies to identify realistic housing solutions and achieve positive outcomes. Your work will make a meaningful difference by helping residents access safe, suitable and long term housing options.

About the Team

You’ll be part of the Housing Demand Service within Adults, Health and Housing, joining a supportive and experienced team committed to reducing homelessness across the borough.
The service works in close partnership with private landlords, registered providers, supported housing services, statutory agencies and voluntary and community organisations. Through this collaborative approach, the team delivers effective, coordinated housing solutions that place residents at the centre of everything they do.

About You

You’ll be customer focused and compassionate, with the ability to build trust and provide clear, accurate housing advice to people at often challenging points in their lives. You’ll be well organised, resilient and confident in managing complex cases in a fast paced environment.

A good understanding of housing legislation and welfare benefits is essential, along with strong communication and problem solving skills. You’ll bring a positive, flexible and proactive approach, working effectively with a wide range of customers and partners to help prevent homelessness and support successful housing outcomes.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk