End User Support Officer

Job description

Contract terms

Starting salary: PO1 (£38,934 – £40,755) – PO2 (£41,442 – £44,331) – PO3 (£44,331 – £47,532)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 22nd June2025 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

In this role, you will be responsible for delivering a high-quality, customer-focused user experience while ensuring that systems are fit for purpose. You will manage the full spectrum of tasks related to the installation, maintenance, operation, and control of both hardware and software, keeping everything running smoothly. Acting as a key interface between users and service providers, including external commercial suppliers, you will facilitate effective communication and resolution of issues. You will prioritise incident resolution, monitor progress, and apply escalation procedures when necessary. Additionally, you will take a leading role in scheduling installation and decommissioning work, ensuring seamless transitions. As part of your responsibilities, you will collaborate with project teams on implementation projects, playing a critical role in bringing new solutions to life.

About the team

You will be part of a collaborative team of 14, dedicated to providing high-quality support to Haringey officers. Reporting to both the End User Support Team Leader and End User Support Team Manager, you will work alongside experienced support officers and service desk officers to ensure seamless user assistance and technical support. Together, the team plays a crucial role in maintaining efficient operations and delivering a reliable service across the organisation.

About you

You excel in both team collaboration and independent work, demonstrating flexibility and initiative. With strong communication and interpersonal skills, you build positive relationships and effectively support colleagues and customers. Your customer-focused approach ensures a seamless user experience.

Additionally, you have a solid understanding of IT/IS infrastructure, configurations, and service processes. Your expertise in installation, testing, and commissioning of supplier-specific equipment and software helps maintain and enhance our technological landscape.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk