Digital Care Support Officer

Job description

Contract terms

Starting salary: SC5 (£33,609 – £35,109)
Work location: Alexandra house, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (12 months from start date)
Closing date: Sunday, 15th November 2026 at 23:59
Expected interview date: W/c 30th November 2026

If you are intending on going for a secondment opportunity, please ensure you have notified your line manager/head of service to seek approval

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for a highly organised and customer-focused Digital Care Support Officer to join our Connected Care Service. In this role, you will provide comprehensive administrative and financial support to ensure the smooth running of the service and contribute to promoting residents’ health, safety and independence. You will be responsible for processing referrals, arranging appointments, maintaining accurate records, supporting financial processes including invoicing and payments, and responding to enquiries from service users, families, health professionals and partner agencies. You will play a key role in coordinating activities across the service, ensuring that all administration associated with the customer journey is completed efficiently and accurately so that residents receive a timely and effective service. The successful candidate will work closely with operational teams to support service delivery and continuous improvement.

About the team

Connected Care is Haringey Council’s in-house emergency response and assistive technology service, operating 24 hours a day, 365 days a year. The service supports vulnerable residents to remain safe, independent and connected within their own homes.

The team provides personal alarm services, emergency response support and a range of assistive technology solutions designed to enhance wellbeing and independence. Working as part of a dedicated and supportive team, you will contribute to a service that makes a real difference to residents across the borough every day

About you

We are looking for someone with experience in an administrative, business support or customer service environment and a good understanding of financial processes, including accounts receivable and accounts payable.

You will be confident using a range of ICT systems and Microsoft Office applications, particularly Excel, and ideally have experience of systems such as Liquidlogic and SAP. Strong organisational skills, attention to detail and the ability to manage competing priorities are essential.

The successful candidate will have excellent communication and customer service skills, be able to build positive relationships with a wide range of stakeholders, and demonstrate a commitment to supporting vulnerable residents through a high-quality service.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.

Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk