Concierge Officer

Job description

Contract terms

Starting salary: SC2 (£27,729 – £28,125) (Pro Rata)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 18 per week
Contract type: Fixed term contract (6-12 months from start date)
Closing date: Sunday, 17th August 2025 at 23:59
Expected interview dates: Wednesday 27th August 2025

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

In this role, you will be responsible for delivering a professional and welcoming reception service to residents and visitors, serving as the key point of contact between them and Haringey Council. You’ll ensure the day-to-day security of the building by checking that all security devices are operational and functioning properly. With a polite and helpful approach at all times, you’ll assist individuals in navigating the building, including guiding them on how to operate and access various entry points. This position requires strong interpersonal skills, a proactive attitude, and a commitment to providing a safe, supportive environment for all who enter.

About the team

You’ll be part of a supportive team that includes the Concierge Manager and Neighbourhood Manager, who will provide oversight and guidance. While much of your day-to-day work will be carried out independently, you’ll never be far from fellow officers based throughout the building or nearby. The team works collaboratively to maintain a safe and welcoming environment, and there’s always someone close by if support is needed.

About you

You bring proven experience working directly with the public, whether independently or as part of a team, always demonstrating a professional and welcoming manner. Your strong interpersonal skills foster positive rapport with residents and colleagues alike. Previous experience in concierge roles and monitoring CCTV systems is desirable, and a background in security would be a valuable asset. You are confident using computers and possess working knowledge of essential software such as Microsoft Outlook, Word, and Excel. Due to the nature of the role, flexibility is crucial, including availability during anti-social hours to ensure consistent coverage and support.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk