Applications Support Officer

Job description

Contract terms

Starting salary: SO1 (£37,068 – £38,058) – PO1 (£38,934 – £40,755) – PO2 (£41,442 – £44,331)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 22nd June 2025 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

As an Application Support Officer, you will provide application support for approximately 350 business applications, as well as additional technologies such as Microsoft 365, including SharePoint. Responsibilities include providing support for application-related issues, troubleshooting and resolving complex technical problems.

You’ll work with the infrastructure engineers and suppliers to implement fixes and enhancements, documenting support activities, and maintaining accurate records. Additionally, you’ll support upgrades and new software implementations by collaborating closely with the Application Specialist and Packagers to ensure seamless integration. Effective communication with stakeholders and users to provide updates and solutions is essential.

About the team

As a member of our team, you will collaborate with employees across the organisation to support users with application-related issues, ensuring smooth and efficient operations. You will report to the Applications Infrastructure Team Leader and work alongside five dedicated colleagues, including specialists, packagers, and support officers, who bring a diverse range of expertise to the team. Together, you will play a crucial role in delivering high-quality application support and maintaining a strong technical foundation for the organisation.

About you

We are seeking an exceptional Application Support Officer who excels in communication and has a proven track record in application support roles. The ideal candidate will possess strong technical expertise, outstanding problem-solving skills, and a keen eye for detail, demonstrating exceptional written and verbal communication abilities. They will work independently and collaboratively within a team, applying strong analytical and problem-solving skills to resolve technical issues. Additionally, they will utilise their knowledge of ITIL processes and best practices, ensuring an understanding and implementation of IT security measures. If you are a detail-oriented professional with a passion for technology and a commitment to excellence, we encourage you to apply.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk