Travel Assistance Operations Manager



Closing Date:

09 Jun 2024

Job description

Contract Terms

Grade: PO4
Salary: £46,041 – £49,083 per annum
Contract Type: Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 26th May 2024
Interview Date: Week Commencing 3rd or 10th June 2024

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

In this dynamic role, you will have responsibility for the functions of the operational delivery of Haringey’s Home to School travel assistance department. As the Travel Assistance Operations Manager, you will be at the heart of our operation, ensuring Haringey are delivering an efficient and effective travel offer. Your expertise and leadership will be vital in maintaining a smooth and effective service delivery to meet the needs of passengers.

You will have the unique opportunity to contribute directly to the well-being of our local community. By ensuring that children have access to dependable transport services, you’ll play a significant role in supporting families and enhancing educational experiences.
We believe in empowering our team members to make meaningful contributions. As the Travel Assistance Operations Manager, you will have the unique opportunity to not only deliver on existing travel schemes, but also improve them and develop your own initiatives with a collaborative team of passionate colleagues. You will have the opportunity to make your own mark!

At Haringey, we are committed to investing in our employees’ growth. Joining us as the Travel Assistance Operations Manager opens doors to professional development, training, and advancement. You’ll have the chance to enhance your skills and broaden your horizons, propelling your career forward.
You will have overall responsibility for the operation of the Travel Assistance department, ensuring providers and staff delivering services are of high quality and of good value. You will need to ensure compliance to processes, guidance, and regulations to deliver a service that accommodate the needs of some of Haringey’s most vulnerable children and young people.

About the Team

Join a supportive and collaborative team that values your input. We foster an inclusive and positive work environment where your ideas are respected, and your efforts are recognised. Together, we work towards a common goal of providing exceptional services to our community.

About You

We are seeking a highly experienced candidate with a strong background in operational management in a dynamic environment. The successful candidate will:

  • Have a proven track record as with delivering complex operations within the public sector, with direct experience with transport services.
  • Be able to influence people and build on the culture of improvement already imbedded in the team.
  • Identify and implement strategies that will deliver operational efficiencies and reduce costs.
  • Maintain high-quality service delivery, ensuring that standards are met and maintained.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 
Our benefits package includes a leave entitlement of up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.


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