Service Desk Apprentice

Location:

Haringey Council - Alexandra House

Closing Date:

28 Jul 2024

Job description

Contract Terms

Grade: SC1B
Salary: £25,854 – £26,238 per annum
Contract Type:
Apprenticeship

Closing Date: Sunday 28th July 2024
Interview Date: August 2024

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

As a Service Desk Apprentice, you will be working in our busy digital department assisting with providing digital support to members of staff. You will be helping and advising staff to exploit the technology they use to make their job as efficient as possible. You will be a problem solving and troubleshooting non routine problems and will also provide support to staff either face to face, over the telephone or via the organisations self-service portal.

About You

  • You will have GCSE’s in English and Maths (grade A*-C or equivalent).
  • You have a positive “can do attitude” and good work ethic.
  • You can communicate well with staff.
  • You are a flexible person who can work in a team.
  • You can organise your work and are able to prioritise.
  • You can problem solve and have analytical skills.
  • You will attend an Infrastructure Technician, level 3 apprenticeship training course.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

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