Senior Income Management Officer (Financial Inclusion)


Haringey Council - Alexandra House

Closing Date:

05 Jun 2022

Job description

Contract Terms

Salary: PO3 £38385 – £41,586 per annum

Location: Haringey, North London

Contract: Permanent

Hours: 36 hours per week

Closing Date: Sunday 5th June 2022

About Haringey

Haringey Council is one of 32 in London. Haringey is an extremely diverse borough and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth.

We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role

To manage a team of officers delivering a range of financial inclusion and welfare benefits across LBH. Providing training, motivating staff and ensuring staff are appropriately supervised. 

To ensure that income to the organisation is maximised by working closely across specialisms within the service to develop strategies to prevent the accrual or debt amongst vulnerable groups. 

To be responsible for a holistic package of support and interventions to tenants at risk of financial exclusion, leading a team of welfare benefit, HB and/or Universal Credit officers. Working on a priority casework basis, offer specialist support and advice on all aspect of income maximisation, welfare benefit and financial (and digital) capability. 

To help develop and deliver LBH’s strategic financial inclusion objectives and associated initiatives, provide training and support to colleagues across the service and keeping abreast of welfare reform legislation and best practice.  

To forge close links and work cohesively key partners/stakeholder to secure best outcome for tenants and LBH. To include making bid/funding applications and joint ventures/initiatives.    

Duties & Responsibilities

  • To manage the performance of the financial inclusion team, responsible for improving the financial health of vulnerable residents an ensuring the appropriate benefits are in payment. 
  • To work with the financial inclusion manager ensuring that the team’s work plan, goals and values are properly delivered and providing inspirational behaviour, role modelling, optimism and purpose.  
  • To manage the team properly and effectively, carrying out regular 1-2-1 meetings and supporting staff with solutions on case work, carrying out performance appraisals, identifying training and development needs and promptly addressing sickness and performance issues in order to maximise staff potential and motivation. 
  • In liaison with the financial inclusion manager to set challenging targets and objectives for the team; undertake regular monitoring to ensure they are achieved and take appropriate action to improve performance or deal with any performance issues. 
  • To develop tools to raise staff awareness and understanding of financial products and services, welfare benefits and emerging issues or trends.  To deliver training and develop new approaches and policies. 
  • To carry out casework reviews with officers to ensure financial capabilities are being pro-actively identified, recommending, and delivering training to meet service development needs within teams across the organisation.
  • To reduce debt and potential revenue loss to LBH by taking early and pro-active action and working with tenancy teams to ensure robust and innovative approaches to support this. To plan and successfully deliver projects and creative initiatives to support income maximisation/debt prevention, financial inclusion and attainment of team and business objectives.   
  • To assist residents to maximise their financial opportunities as well as protecting LBH’s financial position by ensuring maximum income from rent service charge and housing benefit (Universal Credit) and direct payment or Direct Debit.
  • Arrange home visits and personal contact with individual residents to carry out financial capability assessments, income/benefit maximisation reviews and ensure tailored actions/support plans are delivered and successful outputs attained 


We offer a local authority pension and a healthy work-life balance, with flexible working hours, work from home days, generous annual leave, and an interest free travel loan. The team is currently working remotely, but plan to return to some office based work in the coming months. We are committed to our employees and offer many opportunities for professional development. This includes training, shadowing and mentoring. You will be part of a wide professional network, across London and the UK.


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