Revenues Team Manager

Location:

London N22 7TR, United Kingdom

Closing Date:

10 Mar 2024

Job description

Contract Terms

Grade: PO5
Salary: £49,083 – £52,116 per annum
Full Time, Permanent (36 Hours per week)
Closing Date: Sunday 10th March 2024
Interview Date: Week commencing Monday 18th March 2024

About Haringey

Haringey Council is one of 32 in London. Haringey is an extremely diverse borough, and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth. We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the Role

We are transforming the Revenues team here in Haringey. Come and be part of this exciting opportunity.
We are looking for an experienced and enthusiastic individual to directly manage and develop a team of officers within our Council Tax Billing & Collection team. The successful candidate will support the Revenues Manager and wider Revenues Management team in the delivery of improvements to the service.
The role described involves serving as the operational lead for a specific segment of the Revenues service, with a primary focus on delivering an exceptional standard of service to residents, businesses, and stakeholders. The individual in this position is tasked with managing and leading a team responsible for the billing and recovery processes related to Council Tax, Business Rates, and BID Levy. This involves overseeing the day-to-day operations of the team, ensuring efficiency and accuracy in handling financial matters for both individual residents and businesses.
One of the critical responsibilities of this role is to spearhead key service improvements aligned with the overarching objectives of the Revenues services. This involves taking a proactive approach to identify areas for enhancement, whether in processes, technology, or customer interactions. The individual must formulate and implement strategic plans to drive these improvements, ensuring that they are not only in line with the organization’s goals but are also executed within established timelines and budget constraints.
In summary, this position combines operational leadership, team management, and strategic planning to optimize the billing and recovery processes within the Revenues service, ultimately aiming to provide the highest standard of service to residents, businesses, and stakeholders.
If you have new ideas and are committed to delivering an excellent standard of service, this is the job for you!

About You

The candidate demonstrates a commitment to continuous professional development and possesses extensive knowledge of Council Tax and Business Rates legislation. Their managerial experience includes overseeing performance and quality management processes within a Revenues environment. Effective communication skills, both internally and externally, are evident, and the candidate is proficient in ICT, including Microsoft applications. The ability to analyse data, prioritise tasks, and work under pressure is highlighted. The candidate’s flexibility and commitment to customer-focused service, coupled with an accurate and methodical approach to work, make them well-suited for a leadership role in the Revenues service.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

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