Income Management Officer

Job description

Contract Terms

Job Title: Income Management Officer
Salary: PO1 – £35,217 – £37,038 per annum + 31 days annual leave
Contract: Permanent
Location: Haringey, North London
Hours: 36 hours per week
Advert closing date: Sunday 11th June 2023

About Haringey

Haringey Council is one of 32 in London. Haringey is an extremely diverse borough, and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth.
We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role

We are looking for an enthusiastic and experienced Income Officer to join our busy Income Management Team. You will provide a comprehensive Income management service to the residents, supporting them to maintain their tenancies whilst reducing overall debt on a patch of General needs properties.

About you

The successful candidate will need outstanding communication skills and be able to work effectively, both autonomously and within a team. They will have experience of working in a social housing environment with an excellent understanding of Rent Recovery Policies.
They will also need excellent knowledge and understanding of welfare benefits specifically Universal Credit and Housing Benefit to ensure income maximisation.
You should be customer-focussed and be able to deliver tangible outcomes for a diverse range of customers and have had experience of contributing to service improvements and initiatives that have supported an increase in customer satisfaction.

Working for Haringey

Haringey is an ambitious local authority, as the shape of local government continues to change, we’re determined to rise to the challenge and find new ways to ensure that our residents and visitors enjoy the best opportunities, Haringey have to offer. We are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce. Our benefits package includes generous leave entitlement, health and wellbeing support, local government pension scheme and a range of generous discount schemes across leisure and culture together with financial and money-saving discounts.