Housing Liaison Officer


Haringey Council - Alexandra House

Closing Date:

02 Oct 2022

Job description

Contract Terms

Salary: SO1 £31,122 – £32,112

Location: Haringey, North London

Contract: Permanent

Hours: 36 hours per week  

Closing Date: Sunday 2nd October 2022

About Haringey

Haringey Council is one of 32 in London. Haringey is an extremely diverse borough and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth.

We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role

You will be responsible for achieving and maintaining tenancy management performance outcomes and standards, which will be regularly reviewed. You will provide a resident focused value for money service and assume responsibility for liaising with residents, gathering information as necessary, carrying out relevant checks and solving resident issues effectively as they arise. You will be expected to demonstrate commitment to our customers, the local community and our reputation as per Haringey Council key behaviours and attitudes identified within the competency framework.

Duties and Responsibilities

  • To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents. undefined.
  • To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police, and other agencies.
  • To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Neighbourhood Housing Officer.
  • To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement. undefined.
  • To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate. undefined.
  • To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes,
  • To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking Possession/Notice of Possession Proceedings and investigate reports of unauthorised occupation, working the tenancy fraud officer to ensure appropriate action is taken. undefined.
  • To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
  • To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-coordinating with other agencies to ensure that needs are addressed.

Knowledge and Experience

  • A high standard of literacy and numeracy.
  • Working with the public, preferably in a service delivery setting.
  • Working in a diverse community.
  • Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
  • Knowledge and awareness of safeguarding issues.
  • Knowledge of social housing and housing management.
  • Ability to effectively organise and prioritise own workload.
  • Able to use IT systems and equipment including MS Office and mobile working devices.
  • Ability to work as part of a team and work with others to ensure projects and tasks are completed on time.
  • Ability to use own initiative and to work under pressure.
  • Ability to contribute to team’s overall performance to meet departmental and business plan targets.
  • Ability to demonstrate the organisational communication standards.
  • Able to write clear and concise letters and reports
  • Able to collect and present data clearly.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 

Our benefits package includes a leave entitlement of 30 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.


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