Home Sales Officer

Job description

Contract terms

Starting salary: SO1 (£35,577 – £36,567)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 6th October 2024 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are seeking a passionate and experienced officer to join our home ownership team, where you will play a key role in delivering outstanding customer service. In this position, you will be dedicated to placing residents at the centre of your work, ensuring their needs are met with care and efficiency. The ideal candidate will have strong organizational skills, attention to detail, and proficiency with computer systems, allowing them to manage tasks efficiently. Additionally, this role is perfect for a proactive problem-solver who possesses excellent communication abilities, helping to resolve issues and foster positive relationships with residents.

About the team

Despite being a large team, the service maintains a close-knit atmosphere where collaboration is key. In this role, you will report directly to the Leasehold Manager and Head of Homeownership, working closely with various departments including the Leasehold Accounts Team, Capital Works Team, Service Charge Team, and Leasehold Officers. This structure ensures strong communication and teamwork across all areas of the service.

About you

The successful candidate will possess outstanding communication skills and demonstrate the ability to work effectively both independently and as part of a team. With experience in a social housing environment, they will have a solid understanding of Right to Buy (RTB) and resales processes. A customer-focused approach is essential, with the ability to deliver tangible outcomes for a diverse range of clients. Additionally, the ideal candidate will have a proven track record of contributing to service improvements and initiatives that have led to increased customer satisfaction.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.