Head of Tenancy and Community Services


Haringey Council - Alexandra House

Closing Date:

21 Jul 2024

Job description

Contract terms

Starting salary: HC2 (£79,734 – £92,970)
Work Location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent, Full Time
Closing date: Sunday, 21st July 2024 at 23:59

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are delighted to present an exciting opportunity for the right individual to join our team and help shape our tenant-led services. This role involves overseeing tenancy and anti-social behaviour (ASB) management for all 15,000 of our tenanted properties within the borough. As the successful candidate, you will provide visible and innovative leadership, playing a pivotal role in enhancing our services. Your primary focus will be on driving improvements as part of our ambitious Housing Improvement Plan. You will lead initiatives aimed at significantly improving the quality and efficiency of our housing services, ensuring that our tenants receive the highest standards of service and support.

Responsibilities include managing tenancy and ASB across the borough, implementing and leading service improvements in line with our Housing Improvement Plan, and providing strong, innovative leadership to our teams. You will be crucial in ensuring high standards of service and support for our tenants.

About the team

In this role, you will also lead a dedicated team of up to 50 staff members. Your leadership will be essential in fostering a collaborative and motivated work environment. You will be responsible for managing, mentoring, and developing team members, ensuring they are equipped with the skills and support needed to excel in their roles.

Your ability to inspire and guide your team will be crucial in achieving our goals and delivering outstanding service to our tenants. By promoting a culture of continuous improvement and innovation, you will help your team to navigate challenges and implement effective solutions, all while maintaining high morale and a strong sense of purpose.

About you

This role is both challenging and varied, requiring a blend of strategic leadership and a hands-on approach. You must possess the ability to think and lead strategically, while also being willing to engage in day-to-day operations when necessary. Ideally, you will have extensive experience in housing management, with a proven track record in delivering exceptional customer-focused housing services. Your background should demonstrate a history of driving service improvements and effectively engaging team members. It is crucial that you ensure the voice of our customers is heard through active engagement, and that their feedback consistently influences our decisions and service provision.

Exceptional communication and project management skills are essential, as is a strong customer focus. You should have a comprehensive understanding of the challenges and opportunities within the housing sector, and the ability to stay abreast of regulatory, statutory, and legal changes that may affect our services.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 30 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.


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