Dispute Resolution Manager


Haringey Council - Alexandra House

Closing Date:

03 Jul 2022

Job description

Contract Terms

Grade: PO5

Salary: £44628 – £47661

Full Time, Permanent

Closing Date: Sunday 3rd July 2022

About Haringey

We are investing in creating a better borough for all our residents and bettering the lives of children and young people in Haringey is our first corporate priority. We are located in the north of the capital with a population of approximately 250,000 people and a growing population of 0-19-year-olds. We are a diverse and fast-changing borough and tomorrow’s leaders; artists and innovators are busy growing up here.

Haringey is transforming its services for children and young people, and have already made exciting, innovative changes as we strive for excellence in all we do.

In short, we’re a council with high ambitions; a place to work that is full of energy and focus. Our teams have passion, integrity and commitment, and people join us, do so as they see Haringey is a learning organisation, and the people that work here strive for continuous improvement in their practice, aiming high to ensure we provide outstanding outcomes for our children.

We offer a great place to develop a career that is yours to own.

About the Role

To ensure that Haringey Borough Council delivers all aspects of its send service to a high standard and within the statutory timelines as set out within the Children and Families Act (2014).

The role will work closely with the Performance and Finance Manager and Statutory Assessment Team Manager developing a responsive and child-centred approach to SEND disputes including mediation and representing the Local Authority in Tribunals.

Independent management of all aspects of Tribunal Work.

Representing The Local Authority in mediations.

About You

  • Extensive experience of managing and delivering SEND Services
  • Excellent communication and interpersonal skills.
  • To have an excellent knowledge of the Children and Families Act 2014; SEND Code of Practice 2015 and Care Act 2014
  • Can offer constructive advice in developing pragmatic contract performance measurements.
  • A well organised person with excellent time and task management abilities, able to deliver complex and multiple activities against tight time pressures.
  • Ability to engage clients with professionalism and communicate effectively on potentially complex regulations.
  • Development and successful deployment of formal negotiation strategies.
  • Highly developed analytical skills with the ability to critically appraise legal arguments and documents
  • Excellent communication skills, both verbal and written.
  • Excellent working knowledge of the legal and regulatory framework governing SEND.
  • Ability to communicate effectively and persuasively with all levels of Council colleagues and external partners including parents, carers and young people.
  • Ability to work independently of supervision using own initiative to make effective decisions and prioritise workload.
  • Able to take the lead in developing and managing mediations, tribunals and any other dispute resolution meetings.


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