Decant Officer

Job description

Contract Terms

Grade: SO1
Salary: £35,577 – £36567 per annum (Pro Rata)
Contract Type: Fixed-Term Contract (6 Months)
Closing Date: Sunday 8th September 2024
Interview Date: Week commencing 16th September 2024

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

Moving temporarily whilst urgent repairs are completed to your home is a stressful process to have to go through. The role of the Decant Officer is to ensure that this process is as seamless and efficient as possible through regular liaison with residents to establish their requirements, working with our empty homes team to secure an appropriate property and supporting residents throughout the move. You will also be responsible for keeping in touch with residents who have been temporarily move to update that on the progress of works to their home, managing decants payments and working collaboratively with other teams to keep track of every home and resident going through this process.
We’re looking for someone who enjoys delivering excellent customer service, working with people and providing support and advice, working dynamically between teams and bringing people together to resolve challenging issues and being out and about on site to visit and monitor decant properties.

About the Team

This is a brand new role which sits within the new Voids, Lettings and Decants team. As such, you and your manager will have the ability to make the role your own, particularly in the face of ever-changing building safety legislation, which is likely to increase the number of residents requiring an urgent move.

About You

The ideal candidate will possess a degree-level education or equivalent experience, along with a housing qualification and a commitment to ongoing professional development. They should have a proven track record of leading organizational change and working collaboratively with both internal and external partners. Experience in involving service users in monitoring and development, managing complex workloads, and delivering projects across various service areas is essential. The candidate must demonstrate an ability to develop innovative solutions, meet challenging performance targets, and excel in customer service, particularly within a social housing or tenancy management context.
Strong written and verbal communication skills, advanced Excel proficiency, and a deep understanding of social housing issues are crucial. The candidate must be strategic yet detail-oriented, with solid project management capabilities and the ability to make timely decisions under pressure. They should foster a culture of productivity and effectiveness, be committed to equality and diversity, and demonstrate motivation, enthusiasm, and flexibility. Additionally, they should possess strong numeracy and IT literacy skills and the ability to translate legislation and guidance into actionable plans.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. 
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and well-being support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk