Continuous Improvement Manager


Home & Neighbourhood Office Broadwater Farm, United Kingdom

Closing Date:

21 Aug 2022

Job description

Contract Terms

Salary: PO5 – £44,628 – £47,661 per annum

Location: Haringey, North London 

Contract: FTC ending December 2022

Closing Date: Sunday 21st August 2022

About Haringey

Haringey Council is one of 32 in London. Haringey is an extremely diverse borough and the Council has set clear ambitious objectives through its borough plan to make Haringey a better place to live, encourage investment and create opportunities that all can share. Haringey’s vision for the future is one of sustainable growth, in housing and jobs and on helping our residents and businesses take advantage of that growth.


We have got huge ambitions for Haringey. As the shape of local government continues to change, we are determined to rise to the challenge and find new ways to ensure that our residents enjoy the best opportunities in life. Working at Haringey gives you the opportunity to play a part in meeting those ambitions on behalf of everyone who calls the borough their home.

About the role

To manage the Team Leaders and direct and plan a customer focused repair service to be carried out 24/7/365 regarding the level of service, quality, quantity, Health & Safety, cost control and meeting agreed completion dates. To work within Health and Safety regulations.

Duties & Responsibilities

  • To assist the Head of Repairs to prepare a Business Plan for the areas allocated and monitor performance against that Business Plan.
  • To assist the Head of Repairs in monitoring the budgetary expenditure.
  • To assist the Head of Repairs in ensuring that all work is programmed and completed within contractually defined timescales.
  • To manage the Team Leaders to ensure the team’s work effectively and productively to deliver a high quality, cost effective, customer focused service, 24/7/365 in line with the quality management system.
  • To lead and manage the team leaders and staff, including dealing with, recruitment, sickness absence, undertaking appraisals in accordance with the performance appraisal guidelines, conducting monthly one to one meetings, objective setting and monitoring/managing performance and managing performance and misconduct and instigating the appropriate procedures as and when necessary.
  • Plan and programme the workload to ensure correct job progression within each property. Ensure that all materials and information are available to the operation teams.
  • To ensure that proper negotiations are carried out with clients and subcontractors, accurate estimates are provided, and ensure that variations and other costs are recovered in line with company procedures and proper accounts are promptly submitted.
  • To be responsible in ensuring that the Schedule of Rates and other contract requirements are appropriately, correctly and efficiently being used in respect of the work being carried out.
  • Provide technical advice to team leaders, operatives, staff and clients. Maintain and develop good relationships with existing and potential clients

Knowledge, Skills & Experience

A qualified and experience trades person or repairs surveying background.

Full driving licence

Extensive knowledge of social housing repairs service and the ability to deputise for the Head of Responsive Repairs

Building maintenance/ sound knowledge and experience of delivering a responsive repairs service and or planned works service

Good leadership skills

Staff supervision and management.


We offer a local authority pension and a healthy work-life balance, with flexible working hours, work from home days, generous annual leave, and an interest free travel loan. The team is currently working remotely, but plan to return to some office based work in the coming months. We are committed to our employees and offer many opportunities for professional development. This includes training, shadowing and mentoring. You will be part of a wide professional network, across London and the UK.


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